Return and Exchange Policy

Last Updated: October 8, 2024

At Swiftcart, we strive to provide a seamless shopping experience for our customers. If you are not completely satisfied with your purchase, we offer a simple return and exchange process, subject to the conditions outlined below.

1. Eligibility for Returns and Exchanges

Returns: Eligible products must be in their original condition, unused, with all original packaging intact. Return requests must be submitted within [number] days of the purchase date.
Exchanges: Products can be exchanged for a different size, color, or model, subject to availability. Exchange requests must also be submitted within [number] days of purchase, and the product must be in its original condition.
Non-returnable items: Some products are not eligible for return or exchange, including but not limited to:
– Intimate apparel or personal items.
– Customized or personalized items.
– Items sold at a discount or clearance.

2. Return Process

To initiate a return or exchange, please contact us at info@swift-cart.net or call 01070227093 with your order number and details of the item you wish to return or exchange.
Once you’ve contacted our support team, you will receive instructions on how to ship the item back to us.
Customers are responsible for the return shipping costs unless the return is due to a damaged or incorrect item.

3. Refund Process

Once we receive the returned product, it will be inspected to ensure it meets the eligibility criteria. We will notify you of the status of your return.
If approved, your refund will be processed within [number] business days. The refund will be applied to your original payment method, and you will receive a confirmation once the refund is complete.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@swift-cart.net or 01070227093. We will arrange for a replacement or a full refund, including shipping costs if necessary.

5. Contact Us

If you have any questions regarding our return and exchange policy, please contact our customer service team via email at info@swift-cart.net or call us at 01070227092.